Basic HTML Version
S
HARED
services is a business model that involves centralizing of tasks, operations, jobs, processes or functions that were once
performed in separate divisions or locations, but keeps it in-house. The services that can be shared among various business units
of a company include finance, procurement, inventorymanagement, payroll processing, recruitment, information technology and
engineering services.
Outsourcing on the other hand is defined as contracting of non-core business activities (operations, jobs or processes) to a third
party for a significant period of time based on predefined service level agreements.
CENTRALIZATION
OF OPERATIONS
•
Data Entry
•
Transcription, etc.
(Undergraduate to
Graduate Level)
BUSINESS PROCESS
OUTSOURCING (BPO)
•
Contact - Call Centre
•
Transaction
Processing
•
Payroll Processing
•
Supply Chain
Management
•
Finance & Accounting
•
Customer Relationship
Management
(Graduate and Post-
Graduate Level)
IT OUTSOURCING (ITO)
•
Data Centre/Disaster
Recovery Data Centre
•
IT Helpdesk
•
System Integration
•
Software
Development
•
Digital Forensic
(Graduate and Post-
Graduate Level)
KNOWLEDGE PROCESS
OUTSOURCING (KPO)
•
Legal Services
•
Engineering R&D
•
Tele-medicine
•
Pharma R&D
•
Business &Market
Research
•
Tax &Treasury
•
Equity Research
•
Analytics
•
Investment Research
& Analysis
(Graduate, Post-Graduate
and PhDLevel)
*Source: Strategic Directions for Knowledge Process Outsourcing (KPO) GrowthMSCmalaysia, Pwc, 2011
ABOUTMSCMALAYSIA
Established in 1996, theMultimedia Super Corridor (MSCMalaysia) was developed to spur theMalaysian ICT initiative towards building a
knowledge-based economy. Today, we continue to be a global hub for ICT andmultimedia innovation, operation and services in the sectors of
InformationTechnology, CreativeMultimedia and Shared Services &Outsourcing.
Website: http://www.mscmalaysia.my/contact_us