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70 | FireFlyz
Impromptu
First in Line
Noor Farahin tells FireFlyz about her role as a senior ticketing officer, a jobwhere
customers always come first.
E
ven
though airlines are
in business to transport
people from one place
to another, they would
not function without the
help of many people on
ground, including those
who take reservations, sell tickets and
assist passengers with their flight tickets.
For Noor Farahin, her job as senior
ticketing officer is important as it serves
as the passenger’s first human contact
with the airlines when they check-in
before boarding a flight.
The Job
“I’ve been a ticketing officer for five years.
My job is to be responsible for ticketing
and re-booking passengers, ticket check-
ing, assisting passengers with special
needs, resolving customer concerns and
other duties as assigned. Multi-tasking is
a big part of the job. I usually work from
several locations in the airport, such as the
ticketing counter, the check-in counter and
at the gate where I will check passengers’
W o r d s :
E s t h e r C h e w